Returns and Exchanges

We hope you love your order, but if something isn’t quite right, we’re happy to offer exchanges or store credit within 14 days of delivery.

To be eligible for return, items must be:

• Unused and in original condition
• Returned in their original packaging

Please kindly note:

• We do not offer refunds at this time
• Customers are responsible for return shipping costs
• Duties are not included on international orders

To initiate an exchange, please email us at returns@theivyathome.com with your order number and reason for return. We’ll be glad to assist you.

We appreciate your support of our small-batch ceramics. Each piece is thoughtfully crafted, and we want your experience with us to feel just as considered.